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Barry MacDonnell's
Toolbox for WordPerfect

Macros, tips, and templates for Corel® WordPerfect® for Windows®
© Copyright 1996-2021 by Barry MacDonnell. All Rights Reserved.

Page updated Mar 28, 2021

WordPerfect Tips
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Printer  problems - some reasons why WordPerfect might

• not print
be slow to print
be slow to open (i.e., "load" or "launch")
print text incorrectly
print to the wrong tray
print multiple copies
have other print issues or fax format issues.

Other pages on this site that relate to other WordPerfect problems -

Blue bullet Repairing WordPerfect documents and templates

Blue bullet Repairing 'bad' or damaged WordPerfect program files

Other pages on this site that relate to printing issues -

Blue bullet Why some documents seem to "spontaneously" or automatically reformat themselves when they are opened, printed, faxed, or shared between users

Blue bullet How to quickly change printers (WP8+) back to the default after printing to a different printer or faxing the document

Blue bullet Print your letterhead page from one printer tray, and second and subsequent pages (or envelopes) from another tray or slot [includes "How WordPerfect 'talks' to your printer"]

Blue bullet Print envelopes to another printer, then reset WordPerfect 10 to your default printer

Blue bullet Do you want to remove blue underlines in e-mail addresses and web site URLs from your printouts? Get rid of the hypertext links.

Blue bullet How to create new, customized copies of your favorite printer choices - Controlling the tray source (in other software programs), ink color, and other features of your printer from File, Print - (Includes macros to help change to your new printer selections)

Other WordPerfect "repair" pages on this site -

Blue bullet Repairing WordPerfect documents and templates - How to find and fix common problems


This is not a complete and comprehensive list of printing problems and printer formatting issues. However, it is intended to grow as more printer  problems and related issues are resolved. (See also the left sidebar for links to related issues.)

Some things to consider:

1.  Is it a printer problem — or something else?

In the "something else" category ...

•  If a document does not print as you expected, perhaps a different printer was selected in WordPerfect. Technically speaking this is not a printer problem.


Like with all Windows programs the default (or initial) printer used in WordPerfect is the one specified by Windows itself.

Tip: On newer Windows systems (e.g., Windows 10) you can use Settings, Devices, Printers and scanners... to set the Windows default printer for all installed programs. [Or you can use the Windows Control Panel... Devices and printers module to set the Windows default printer (you might need to search in Windows for "Control Panel").]

Windows 10 users might have set an option that lets Windows actively manage the default printer. (See Settings, Devices, Printers & Scanners, "Let Windows manage my default printer".) When enabled (as it is by default) "Windows will set your default printer to be the one you used most recently at your current location". This might cause the reformatting of some documents that were created while a different printer was selected as the default choice. You probably should disable this option (un-tick the checkbox). (Convenience sometimes comes at an unexpected price.)

Hence, new documents based on the WordPerfect default template use the Windows-specified default printer (unless you have actually modified/saved the default WordPerfect template to use some other printer — probably not a good idea).


WordPerfect saves the currently selected printer (shown in WordPerfect's File, Print dialog) in the document itself, whenever the document is saved. This keeps certain printer-specific formatting the same between edits. (The chosen printer driver controls much of the document's formatting.)

As a result, sometimes users notice some automatic reformatting ("document change") when the document was saved with one printer active, then opened with some other printer active. See here for more.

•  If a document prints as you expected, but appears different on screen from the printed copy, it might not be a problem with the printer.

Could it be a damaged ("corrupt") document or template?

This is often more likely than a printer problem. See Repairing WordPerfect documents and templates - How to find and fix common problems.

Could it be an incorrect display setting for your screen? 

Sometimes the current zoom is not set (View, Zoom) to what you expected. This can happen accidentally if you hold down the <Ctrl> key while rotating the mouse wheel in Page or Draft mode.

The display of some fonts on screen can benefit by changing the value of the display metrics your WordPerfect is using. (This is a WordPerfect method where line endings are determined by screen resolution and the appearance of the text on screen.) This value can be changed with the startup switch, /DM. Some users find that setting this switch to a value between 90 and 95 cures some display problems such as normal text appearing bolded or words appearing as if they run together. [This switch was not included in some early versions of WordPerfect. -Ed.]

Could some text simply be hidden from view (but still print)?

For example: View, Hidden Text might be disabled.

2. Is the printer turned on? Is it available to your computer?

Please understand that WordPerfect makes much heavier use of the printer (actually the printer driver; see below) than most other programs to provide true WYSIWYG ("What You See is What You Get") on your screen.

Check to make sure the printer is turned on and it is available to your computer. See also #7 below about printer drivers.


Windows allows setting up User Profiles (see here for more). Each User Account on a Windows computer can have one or more Profiles. Some people use this feature to set up a separate user profile for when printers are not available, such as when they are disconnected from a network.

3. Could it be a font problem?

Some "printer" problems might be due to a missing or corrupt font, even if the printer is still available. 

Fonts can be hardware fonts (i.e., built into the printer and often called "printer fonts," and which display an icon next to their name in WordPerfect's Fonts dialog that looks like a tiny printer — such as you might see with some versions of the Courier font).  Or they can be software fonts, installed in Windows. [Tip: To reinstall standard Windows fonts see the Microsoft support site.]

•  If a font is missing, WordPerfect will substitute what it thinks is a close match; this might not be obvious until something appears "strange" — such as

- text "pushed together," or
- text that extends beyond the margin, or
- text that appears faint or faded in some (or all) areas, or
- text justification that is not what you expect.

•  Try printing with a different Windows font. (Tip: If you need a software version of Courier that is darker than the typical Courier, try downloading and installing the free Dark Courier font from http://www.hp.com/ or other location (search with Google).)

•  Note that fonts can be specified in the body text of the document as well as "upstream" in the default template. (WordPerfect is a "stream oriented" program, where codes take effect until discontinued, replaced, or removed by another code.) If you can't find a font problem in the document, try editing the default (or custom) template, as discussed in WordPerfect Templates.

•  For other formatting issues see Why some documents seem to "spontaneously" or automatically reformat themselves when they are opened, printed, faxed, or shared between users here. There are settings in WordPerfect that can cause reformatting, which can be mistaken for a problem with the printer.

•  For the technically minded: See Jim Shackleford's post about software fonts, printer fonts, and screen fonts (and related formatting issues) on WordPerfect Universe, "What You Need To Know About Font Mapping," here.

4. Is your WordPerfect program up to date ("patched")?

Updating to the latest version and "build" of WordPerfect Office may solve some printer issues. Information on updating may be found here.

5. Could it be a custom print setting in WordPerfect?

•  Most versions of WordPerfect have an option to save various printer settings via an option on the Print dialog (File, Print, Settings (and Edit Settings)). Sometimes these are set by users and then forgotten until something seems to go wrong in printing, or until another user tries to print without knowing what custom settings are in effect.

Search your WordPerfect Help (F1 key) for "saving print settings." (WordPerfect X5 and later versions have an updated Reference Center that contains a PDF User Guide with more information.)

For example, to restore the program's default print settings: Click File, Print, and click the Main tab. In the Settings list box, choose Application Default. Click the Edit settings button, and click on Restore.

•  Printing from the wrong tray? See "Why are documents sent to the wrong paper tray (e.g., only to the default tray)?" below.

6. Could it be an automatic reformatting issue in WordPerfect?

See "Why some documents seem to 'spontaneously' or automatically reformat themselves when they are opened, printed, faxed, or shared between users" here.

7. Could it be the printer or a printer driver? 
[See below for "What is a printer driver?"]

■  Brief overview.

When you install a printer it (or you) will install a printer driver — a small piece of software that automatically controls many related things, including the way data is rendered on screen and in print.

As mentioned above, WordPerfect makes much heavier use of the printer driver than most other programs so that it can provide true WYSIWYG ("What You See is What You Get") on your screen.

Hence, using the most current printer driver from the printer manufacturer can solve some issues — which at first might not always be obvious printer issues.

See "What is a printer driver?" below.

■  A quick and easy test of your current printer driver.

This method, recommended at least as far back as 2013 on Corel's OfficeCommunity.com — and easily reversed — is to change your default printer temporarily to the Microsoft XPS Document Writer (present on Windows since Windows XP/sp2) via either the Windows Control Panel or via Windows 10's Settings module.

Step 1. Use whichever method you prefer:

Method 1: To get to the Control Panel (e.g., in Windows 10 or some earlier Windows versions) you can hold down the Windows logoWindows logo keykey while pressing the S key; then search for "Control Panel". When the search finds it, left-click on its entry in that search window to choose it. Then in the Control Panel window that appears, click on the link "View devices and printers" to open the Devices and Printers window.

Method 2: Alternatively, in (e.g.) Windows 10 use "Settings" (a.k.a., "All settings" in the Notification area), then click on Devices. In the next window's left side panel under "Devices" click on "Printers & scanners".

Step 2.

In Control Panel's Devices and Printers window (using Method 1 above) or in Printers & scanners (using Method 2) take note of your current Default printer so you can use it to restore your choice later. (In Control Panel the default printer's icon will have a check mark symbol next to it; in Windows 10's Printers & scanners it will simply say "Default" under the device's name.)

Step 3.

In Control Panel (using Method 1 above) right-click on the icon for the Microsoft XPS Document Writer and choose the option to "Set as default printer".

In Windows 10's Printers & scanners
(using Method 2) left-click on Microsoft XPS Document Writer, then click the Manage button, then click "Set as Default".

Step 4.

Close the Devices and Printers (or Settings) window and reboot your system.

Step 5.

Test the change by printing a document in WordPerfect to see if the problem still exists (when testing, be sure the new default printer is chosen in File, Print).

Post-test: If the problem still exists it could be due to your original (default) printer driver. See "Remove and reinstall your printer's printer driver" below.

Note: To restore your original printer as the default printer repeat step 3 but choose the icon (or label) for the original printer you took note of in step 2.
Reboot your system.

Tip: A similar technique, recommended for years on WordPerfect Universe, uses the Apple Laserwriter printer driver, present on all Windows systems. This is also a "known-good" driver, so you could set it as the default while testing for the problem. For more, see this thread on WordPerfect Universe.

  Examples of problems that might involve the printer :

•  Insufficient or low memory error messages when starting WordPerfect. [See the Corel Support article here.]

•  WordPerfect is slow to open (a.k.a., "slow launching," "slow loading," "stuck on the splash screen," and similar descriptions).

¤  Offline printer(s):  Corel Knowledgebase article here:

"This can happen when there is at least one printer in the Windows Control Panel listed as Offline or Not Ready.

This is due to WordPerfect trying to aquire page definitions from a printer that it cannot connect to but [is] listed on your Control Panel as installed. [Bold added. See also Footnote 2 below.]

To resolve this issue, remove the reference to the offline printer(s) from your Windows Control Panel."  [However, this seems to relate more to printers that are (or planned to be) no longer used. For printers that might simply be turned off when not in use, see the next note below. -Ed.]

Again, since WordPerfect makes greater use of printer drivers than many other programs to produce true WYSIWYG ("What You See is What You Get") output to your screen, it can be affected by printer driver issues that other programs might not notice.


Some printers can take a few minutes to connect to the network after powering up. They sometimes have to wait for a few minutes for the network to get around to recognizing them.

Further: If a printer is turned off the program can take much longer than normal to load at the beginning of a session as it attempts to connect to the (now) offline printer. Subsequent program loading during the same Windows session might revert to a normal load speed — only to go back to slow loading with the next Windows session. This first-slow-then-normal wait time can be a strong clue that an offline printer is at fault.

(I have had this problem when I turned off a rarely used network-connected Brother Label Printer. Turning it on again and waiting several minutes (even overnight in one case) seems to have resolved the problem. A dedicated "label-maker" device didn't seem to be a printer problem, but of course if it's connected to the system and listed in the Windows Control Panel it's a printer to WordPerfect. I now leave it on all the time since it doesn't draw much power in "ready" mode. [Update: I find that I now can turn it off when not in use. Perhaps something changed in Windows since my original issue surfaced. Still, it might help in some circumstances....])

¤  Old printer drivers still installed: 

An alternative cause of slow opening might be the existence of one or more old printer drivers that are still in the Windows Registry for the current Windows User and specific version of WordPerfect even after the printer(s) were removed.

I have found that restoring the WordPerfect "print engine" key in the Windows Registry — by simply renaming that Registry key (see steps 1-11 below) so that the program will create a new factory fresh copy when it next loads — can fix such a slow loading problem. Here's a thread on WordPerfect Universe that describes the solution, which might also work for you.

•  WordPerfect will not open at all (i.e., it's not just very slow to open).

Again, it might be a printer driver issue, especially if the printer driver's file on your disk is damaged. Or it might be another problem such as those listed below. [As noted on the RepairDocs page it could be a corrupted default template, which is one of the first things the program tries to access when you open it. See the "troubleshooting path" section there for other possibilities.]

•  The Print button is grayed (greyed) out.

¤  A (normal) reason this happens: If you try to select (or set options for) a printer with no document on screen, WordPerfect will automatically enable the checkbox, "Document on disk," in File, Print, Advanced tab — and the print button will be inactive.

As 'CyndyZ' stated (here) on WordPerfect Universe: "[This] is exactly what should happen when you bring up the Print dialog when there is a new blank document on screen - WP knows there is nothing there to print, so it will (or should) offer to print a document on disk" instead - it checks that box and waits for you to pick a document to print (use the browse button to the right of that field); when you do that, the Print button would become available. This should not happen, of course, if there is a document on-screen when you bring up the Print dialog."

¤  Update June 2011: The problem with the "Document on Disk" checkbox retaining its enabled ("on") state has been resolved in WPX5, Service Pack 2 (i.e., version From the Release Notes for that patch: "...The print option "Document on Disk" does not remain enabled after the Print dialog is accessed from an empty document." But it can remain enabled during the current session under normal circumstances, presumably because the program thinks you might want to print the disk document more than once (e.g., a form or other often used document).

¤  Update June 2015: The issue of the print button being grayed out by default has reappeared for some users when updating WordPerfect X7 with Service Pack 2.  Resetting the WordPerfect "Print Engine" is the suggested solution on the Corel support site, as described below.]

What else can you do?

Here are some other things that are often suggested on WordPerfect support sites.

•  Clear the printer queue (or stop and restart the print spooler service)

.... because (according to an old Corel Knowledgebase article) "a jammed print queue will prevent WordPerfect from opening or will cause the application to stall while attempting to print".

See for example:
WikiHow: How to Clear Printer Queue in Windows or
WindowsCentral: How to remove a stuck print job in Windows 10.

•  Remove and reinstall your printer's printer driver.

What is a printer driver?

A printer driver is a small software module supplied by the printer manufacturer and is installed when you install your printer. Printer drivers function to "talk" to a specific printer and are also heavily used by WordPerfect to match the screen display with the printer's output to produce true WYSIWYG ("what you see is what you get") on your monitor.

Printer driver information, along with a lot of other information, is stored with the document.

Most printer manufacturers give instructions on their sites about deleting old drivers and installing new ones.

Generally, installing a new or updated printer driver is as easy as downloading a file from the manufacturer and double-clicking on it. Typically it then will set up some files in a separate (temporary) folder and install the printer driver from there. Usually this takes only a minute or two.

[Caveat: Sometimes reverting to an earlier version of the driver is better. For example, Many users find that the HP PCL 5e driver works better than the HP PCL 6 driver (but this author has found at least one case where the opposite was true). Both versions usually can be installed at the same time; they will show up in the File, Print dialog as separate entries.]

More precisely, here is a way to do delete and reinstall a printer driver in Windows XP (note that the procedure may differ slightly in other operating systems — see Footnote 1 below for methods reported to work in removing old printer drivers in Windows 7 and later versions — so if you are unsure of how to proceed you should check the printer manufacturer's website and/or the Microsoft support site for instructions):

First, obtain the latest printer driver for your model of printer and for your operating system from the printer manufacturer's web site. (Reason: The installation CD that came with the printer might be out of date — especially for Windows 7+ systems.)

Then in Windows XP (for Windows 7 - Windows 10 see Footnote 1 below):

1. Open the Windows Control Panel with Start, Settings, Control Panel.
In the Printers and Faxes module, click on the printer icon or name. [In Windows XP you can also click Start, Settings, Printers and Faxes.]
2. Press <Delete> to delete the printer name (or icon).
3. Still in the Printers and Faxes dialog, click File, Server Properties, Drivers tab, and delete the printer driver. (This second step deletes the actual printer driver.)
4. Exit from the Control Panel, back to the Windows desktop.
5. Re-install the printer using the updated printer driver.

•  Communication problems with the printer?

Does WordPerfect seem unable to "talk" to your printer? That is, when you try to print something, nothing happens (or worse, the program crashes)? Here are two possible solutions.

Option A: Reset the WordPerfect print engine

The following information is from the Corel article "How to re-establish the communication between WordPerfect and your printer" (here) [i.e., Reset the PrintEngine, delete the printer drivers, and reboot; note that this requires administrator rights].

Note: Apparently, this method simply causes WordPerfect Office to create a new WordPerfect "print engine" but you may need to re-install some other printer drivers later if Windows does not automatically re-install them (see step 13 and step 20). You can try resetting the Print Engine first, then test things. If it doesn't cure the problem, you might need to delete the printer drivers and disable start up items, as described below.

It is recommended that you test WordPerfect after each section of this method. If only the Windows Registry was reset (first section), reboot your system and then test WordPerfect. (Some reports claim you might not need to use the remaining sections if the problem was fixed with the first section.)

"How to re-establish the communication between WordPerfect and your printer.

[Section A.] Reset the PrintEngine [i.e., a specific entry (with several subentries) in the Windows Registry]:

1. Close all applications, including WordPerfect.
2. Click Start, Run. In the Open text box, type: Regedit and click OK.
3. This will bring you into the Windows Registry. Click File, Export (or Registry, Export).
4. In the text box, Save in: select Desktop or My Documents.
5. Towards the bottom where it says File Name, type in the word: Backup.
6. Below to the left, under Export Range, select All and click Save.
The cursor will change to an hour glass and will return to a pointed arrow.
7. Double click the folder HKey_Current_User to expand it.
8. Double click the folder Software to expand it.
9. Double click the folder Corel to expand it.
10. Right-click the folder PrintEngine and select Rename. Rename it to PrintEngine1 [or: PrintEngineOld].

11. Press the X at the top right corner to close the Windows registry.

[Renaming the PrintEngine registry key simply causes WordPerfect Office to create a new version of that key when next you load WordPerfect — while retaining the old version in case you need to revert to it. -Ed.]

[Section B.] Delete the printer drivers:

12. Click Start, Printers & Faxes (or Start, Settings, Control Panel, Printers).
13. Select your printer drivers and delete them. (All of them).

Disable the items in the startup:
14. Click Start, Run.
15. In the box, type: MSCONFIG and press OK.
16. From the System Configuration Utility dialog, select the Startup tab.

17. From the Startup tab, click Disable All, click Apply, click OK.

Shut down and reboot the computer.

18. Shutdown your computer, wait 10 seconds and restart it. (This way your local printer will reinstall automatically).
19. Close the System Configuration Utility dialog and press the X at the top right corner to close the box.
20. Install your printer driver if Windows did not install your printer.

21. Start WordPerfect and test."

Option B (if Option A does not succeed): Run PrintServer whenever Windows boots up

An alternative approach to resetting the PrintEngine (previous tip) was suggested by various gurus such as by an Admin on WordPerfect Universe (here) and was also included on an old Corel support site:

"... Alternatively, run the WP print engine when the machine boots [so that it runs] before starting WordPerfect.

WordPerfect [printing] problems might be caused by another application not allowing the WordPerfect print engine to launch.

[But] we can force the WordPerfect print engine to launch every time Windows starts by creating a shortcut to the PrintServer file in the [Windows] Startup menu and rebooting the computer. ..."

Here's an updated version for Windows 10. The method is simple and should be similar for other recent Windows versions. Note that it may require administrator rights.

1. Close WordPerfect. Open Windows File Explorer (a.k.a. Windows Explorer in earlier versions) and navigate to the following folder (you can just copy and paste this one line command into the "Quick Access" field in File Explorer, then press Enter):

%AppData%\Microsoft\Windows\Start Menu\Programs\Startup

2. When the Startup folder opens right-click any empty space in the File Explorer window (i.e., inside that Startup folder) and choose New > Shortcut.

3. Enter the full path to the PrintServer executable file's location. as shown below.

In this example we are using WordPerfect X9. The corresponding PrintServer file is named PrintServer190.exe.

Just copy and paste this one line into the "Quick Access" field in File Explorer. If you are not using WordPerfect X9, change the WP version and PS version as required. Retain all 4 spaces in the path where shown:

C:\Program Files (x86)\Corel\WordPerfect Office X9\Programs\PrintServer190.exe

4. Click Next and enter a name (or just accept the default name).
Click Finish.

5. Reboot the computer, launch WordPerfect, and test.

If it doesn't fix the problem you can delete the new PrintServer shortcut from the Windows Startup group via step #1 above, then reboot the computer.

[Go to top]

Tips and miscellaneous issues
☼  If you have specific problems not listed on this page or anywhere on this website:

You can try posting a question on the Corel OfficeCommunity.com site, or visit WordPerfect Universe at www.wpuniverse.com. (WPU is typically more active than the OC site.)

Be sure to mention your Windows version (7, 8.1, 10, etc.) AND your release number ("build") of WordPerfect as shown in Help, About WordPerfect menu (it's a 4-part number like This can be important in troubleshooting some WordPerfect issues.

☼  See also the WordPerfect Universe FAQs,

"Troubleshooting Printing Problems."

"Install an Apple Laserwriter printer to troubleshoot," and

"Printing, faxing, emailing - avoiding reformatting problems"

The latter is a tip on WordPerfect Universe that recommends using ScanSoft's PaperPort as the default printer, whereupon you can drag a PP file to one of the printer icons on the PP desktop; this should prevent reformatting by the printer. [Before posting a message on either the Corel newsgroups or WordPerfect Universe, you should read "Help Tips," here to learn how to get the most from them.]

☼  Why some WordPerfect documents seem to "spontaneously" change or reformat themselves when they are opened, printed, faxed, or shared.

See this user reference page for a thorough discussion of such issues and  solutions to common problems.

Note that the second table on that page has some useful tips for users who share the same document(s) in WordPerfect.

☼  Why are documents sent to the wrong paper tray (e.g., only to the default tray)?

•  Many of WordPerfect problems printing to the "wrong" paper tray are solved by creating or editing page definitions that point to the proper paper tray. Here is a thread on WordPerfect Universe ("Overcome the WP10 Printer Bug that only allows printing to the Default Tray!") that offers solutions.

•  See this WordPerfect Universe thread, "WP 11 and the changing page setup problem," which explains how to use the Current Printer Only setting when creating new label definitions, especially on networked printers.

•  See "Print your letterhead page from one printer tray, and second and subsequent pages from another tray" on the 2Trays page here.

•  Try a different printer source setting in File, Page Setup (or Format, Page, Page Setup): Select the page type (i.e., page definition) and click Edit, then adjust the Source. You then should delete any existing [Paper Sz/Typ] codes from the document (look in Reveal Codes) and then re-select the modified page definition for that document. [This method might have no effect in newer versions of WordPerfect, or newer versions of Windows or the printer driver — but it is easy to use and could solve the problem.]

•  See "Merging multiple-page letters using letterhead paper for page 1 and plain paper for subsequent pages" here.

☼  Miscellaneous printing problems

•  Does WordPerfect (version 10 or later) print multiple copies of the document or envelope? Perhaps you have un-ticked (disabled) the print option, "Reset number of copies each time," on the File, Print, Advanced tab. Check that box to force WordPerfect to change back to single copies.

•  Can't print selected text (in WP11 or later version)? Disable the "Auto generate" checkbox in Tools, Reference [on any of that dialog's tabs].

•  Cursor jumps. When saving a document, does the cursor move (jump) to the bottom of the screen in WP11 or later version? Same solution as above: Disable the "Auto generate" checkbox in Tools, Reference [on any of that dialog's tabs].
•  "Slow" printing time. Users sometimes notice that it can take several seconds for WordPerfect to start printing a document, which doesn't seem to happen with Microsoft Word.

From the Corel WP11 newsgroup (6/1/07, posted by Steve Shattuck):


"I've always wondered why, when I click to print a document, WP usually freezes for 3-7 seconds while it gets the printer going. Whereas MS Word does not freeze when you print. Is there a workaround?"


"Actually the answer is that WP makes no attempt to format the printer output until you actually print. Word keeps a printable image of your document formatted in the background. Basically just a difference in programming approach. There are strengths and weaknesses to each approach.

Additionally WordPerfect tries to emulate a Desktop Publishing program and as such places each and every letter on a page individually while Word places words, sometimes full pages in a single printer stream. You can validate this if you look at the size of a WordPerfect spool file vs. a Word spool file for the same document. The WordPerfect file is MUCH bigger, and thus takes more time to generate."

•  A very large (3.13") bottom (or right) margin appears when Format, Page, Page Setup is set to "Legal" or "A3" page size.

This problem relates to some printer drivers being unable to use paper sizes larger than Letter size. It seems to have surfaced in WPX7 and exists in WPX8.

The solutions (workarounds) were discussed on WordPerfect Universe here. Also, a Corel support article explains it here (mirrored in Footnote 3 below).

[Go to top]

Footnote 1
[Continued from "What is a printer driver? above...]

Here a two methods to choose from that should be successful in removing printer drivers from a Windows 7/8/10 system.

IMPORTANT: Always set a Windows Restore point — or, better yet, make a full disk image of your boot drive — before changing Windows settings.

Method 1

[From Windows 7 Inside and Out, pg. 644 (Microsoft Press, 2010):]

1. [For Windows 7:] Go to Start> Control Panel > Hardware and Sound > Devices and Printers.

[For later Windows versions such as Windows 10:

- Simultaneously press the Windows logo key and the S key [Windows Logo key+S] to open the Windows search feature, then search for "Control Panel". 

- In the search screen click on the "found" item typically labeled "Control Panel - App" or "Control Panel - Desktop App".
Or just click on "Open" on the right side of the search screen.

- Click the link, "View Devices and Printers".]

2. Click on a printer name (or icon) in that dialog to choose it. On the dialog's toolbar, click on "Print server properties."

3. In the Print Server Properties dialog that appears, choose the Drivers tab. [The Forms tab controls the forms you assign to trays using the Device Settings tab in your printer's Properties dialog; you can also create or delete custom forms here.]

4. Select the printer driver to remove, and click Remove. A small dialog should appear with two choices:

(1) Remove driver only, and

(2) Remove driver and driver package.
(The "package" is the stored driver on your system that Windows can use to restore the driver. If you want to completely remove all trace of the existing driver so that you can install a brand new driver with somewhat greater assurance there will be no conflicts between old and new versions, select the second choice. Otherwise, select the first choice.)


1. If your print spooler has documents in it waiting to print, you will not be able to remove the printer driver. See Method 2 below, which produces a similar result (steps 1-4) to the above method, but also gives a method of emptying the print spooler.

2. Windows 7 Professional, Enterprise, and Ultimate editions have a (somewhat hidden) tool that puts all print management tasks (printers, drivers, queues, and shares) in a single dialog. If you want to use it, enter (without quotes) "printmanagement.msc" in the Start search field. (The dialog has a Help menu.)

Method 2 (a bit more comprehensive than Method 1)

From a 6/7/2011 post here at answers.microsoft.com (here):

"... I have found the solution to this problem ... the info above [in the original thread] is correct as far as it goes, but in my case there was (a) no option to clear the print queue on two 'ghost' printers because they were disconnected and unavailable, so no option for the print queue was displayed, and (b) one was shared on the network and had a TCP/IP printer port assigned to it.

Here's how I did it, step-by-step:

1. right-click on desktop, create a new shortcut with target as 'cmd.exe'.

2. right-click on the shortcut, "Run as Administrator"

3. Run the printui tool: [Type this command in the Start>Search field:] printui /s /t2

4. Try deleting the printers. [These steps take you to the same dialog Method 1 above. -Ed.]

If that doesn't work...

5. Click Start > Run > Services.msc

6. Locate the Print Spooler service, and right-click > Properties > stop service.

7. Open My Computer and browse to c:\Windows\System32\spool\Printers
(you will need to say "OK" to get access to the folder).

8. DELETE the contents of that folder.

9. Restart the Print Spooler service.

10. Go back into the printui utillity (might need to restart it using same method as above) and try removing printers again. This time it should work. If necessary, check the "Ports" tab and remove any TCP/IP ports that are associated with the old printer.

11. Last but not least, I checked other computers on my home network to see if any of those had mapped to the old printer, and I removed those mappings, as the date of spooled documents suggested it was printed to long after it was physically removed."

Footnote 2

[Continued from "WordPerfect is slow to open..." above:]

In my experience, as soon as WordPerfect loads it will "poll" ALL installed printer drivers — including things we might not think of as "printers" such as a label maker.

I recently installed a Brother QL-720NW networked label maker. Turning it off caused my WordPerfect X7 to take a couple of minutes to open. Turning it on (and waiting for my wireless network to recognize it) caused WPX7 to load MUCH faster. Leaving it turned on subsequently caused WPX7 to load immediately.

Footnote 3

[Continued from above...]

From the Corel support site here:

"WordPerfect Office X8 : WordPerfect places minimum margin of 3" at bottom of legal page.

In some situations, WordPerfect may persistently enforce a minimum margin of approximately 3" at the bottom of a legal sized page ([or] at the right if the page is set to landscape).

This issue can occur when a printer driver reports to some programs that the largest paper the printer can accept is Letter size. This can be worked around while creating the document by selecting the Microsoft XPS document writer which ships with Windows. When it comes time to print, the user can publish to PDF and print the resulting PDF. Here are the steps for both parts.

To select a virtual print driver which supports large paper sizes such as Legal:
1. Open your document in WordPerfect
2. Click File, Print
3. If needed, select the Main tab at the top.
4. Select "Microsoft XPS Document Writer" under "Name"
5. Click Close.
6. Set the paper size under File, Page Setup if neded.

To print the document to paper:
1. In WordPerfect click File, Publish to PDF.
2. Ensure that "Open PDF after saving" is checked.
3. Provide a file name.
4. Click "Publish".
5. When the PDF opens, print it as normal from your PDF viewing application.

Note: This issue first appeared in WordPerfect X7.2."