a problem? Need more help?
Here are some general tips when you have problems or are seeking information about how
to do something in WordPerfect and have not had any luck using the
program's built in Help (F1 key).
• Not familiar with WordPerfect? (Or even if you are ...)
¤ For general help with the program and some resources, see here.
¤ For tips and tricks see the main tips page, and a list of other tips pages.
¤ For macros ("apps" or "add ons") and related downloadable materials, see the Library.
• To find and fix problems:
- Repairing WordPerfect documents and templates. (Most problems fall
into this category. Therefore, this linked page gives a comprehensive
troubleshooting path you can use to find and fix the majority of
problems you might encounter.)
¤ BadFiles.html - Repairing 'bad' or damaged WordPerfect program files.
¤ PrnProbs.html - Printer and fax formatting problems.
¤ You can search this site several ways.
- search for items on the main tips page -- or any web page -- using your browser's "Find" function (typically, <Ctrl+F>).
- search for items on all pages on this site with the "Search this site..."
field at the top of the main pages (linked on the navigation bar
above). Use just the words or phrases you might expect to appear on a
page containing a tip, solution, resource, etc.
- search this site with Google in a Google search field:
site:wptoolbox.com followed by your keyword search terms. (You can also use a Google Advanced Search.)
¤ See also the "Help from other WordPerfect sites" section below.
About this site
• This website is not a WordPerfect program "Help Desk," nor is it affliated with Corel. Its purpose is to offer you some tips and tools (e.g., macros, templates) when using the program.
you have a problem with WordPerfect or need more help with its basic
functions, see the Quick Links above and the material below.
Help from other WordPerfect sites
very first thing to do is to
determine the "build number" or "release" of WordPerfect - and the
edition - that you have.
2. Then try these resources:
- Look in WordPerfect's
Help menu, and click "About WordPerfect". You will see a four-digit
number like 22.214.171.1246 or 126.96.36.1998. The first part of the number is
the major version number (here, WordPerfect X4 and WordPerfect X6); the
last part is the minor version number, or specific build.
information makes troubleshooting much more effective and is sometimes
indispensable since some suggestions or solutions work only in specific
versions or builds of the program.
Tip: To find out which updates are available for the current and previous
program version, see the Corel site's Support tab (Patches and Updates
link) here. To find out about updates for older versions see the WordPerfect Universe FAQ here.
- For troubleshooting
purposes it is often helpful to know your edition of
WordPerfect: Standard, Professional, Student & Teacher, Home &
Student, Small Business, Family Pack, Trial, OEM, etc.
Different editions might omit
some third-party features. This is sometimes the cause of an apparent "problem."
To find out which edition you have, see the file, Volinfo.txt, in the root
directory of your installation CD. Then you can see here for more information about your version, etc.
WordPerfect Universe at http://www.wpuniverse.com (WPU). Many WordPerfect experts volunteer their help on this very active site. It is free to join.
WPU has several forums -- "How
Do I"; "Macros & Merges"; Troubleshooting"; "FAQ..."; "Networking";
etc., so choose the most likely one. Each forum has a posted purpose on
the Forums page, and it's important to try to use the appropriate one so that experts who visit will see your post.
After you join you can post a message with a simple and concise subject
It is rare to have to wait more than a few hours for a reply to a
- Browse a few of the WPU forums to get
a feel for the place. You can log in as a guest to post a question but
I think you'll immediately see the value of the site and join as a
regular member. (At the top of most of the forums is a Tips thread
which helps new visitors get the most from the WPU site.)
- Before posting, be sure to complete
your profile in the Member's Center at WPU so that it shows your
operating system (e.g., Windows 7, which you can abbreviate to Win7) and specific version and build of WordPerfect (as discussed above).
This will display that information under your name in your posts, and
it is often the first thing experts look at before offering a
suggestion or solution.
You might also want to search Corel's Support
database at http://corel.force.com/index.
Sometimes the problem or procedure has been reported to Corel and a
document exists in their database.
• You can use Google.
Try a basic Google
search using its similar words finder. For example,
"wordperfect ~help" (notice the tilde, ~) brings up various help and
support sites. See here for some basic search tips and here for more
advanced search tips.